In the near future, the Satin codec will help audio quality and decrease instances of a Microsoft Teams poor network connection. Check your device meets the minimum specifications outlined by Microsoft.Close any unused applications currently running on the same device as Teams.Turn off any custom or background blur in case it's interfering with the connection.Most Windows or Mac desktop devices will update automatically, but worth checking in case you have to force an update. Make sure you're using the latest version of Teams.You may notice videos freezing, becoming blocky or choppy with Teams poor network quality.įollowing the steps above will assist with both audio and Microsoft Teams poor video quality, but if you're still experiencing problems, these tips might help to improve Teams poor network quality: While audio is most sensitive to network issues such as packet loss, it affects video too. Work with your network team to investigate problem areas, and consider proactive support for those experiencing poor calls (even if they're at home). Understanding how they're trying to work with Teams, and suggesting simple changes can bring big improvements.On your organisation's network, ensure there's enough bandwidth and try to have Teams call traffic take the shortest path out to the internet - local internet is better than centralised.Use reporting software such as Nasstar's Teamwork Analytics Calls and Meetings or Microsoft CQD to identify the poorest performing parts of your network, and the people having the greatest number of poor calls.If you're at home, try to avoid any other heavy uses of your internet such as games console downloads or streaming video.If you're on Wi-Fi, don't stray too far from the access point (or at home, your broadband router).Use a wired network connection if you can.If you're making a Teams call and want to give your network packets the best chance: This is particularly frustrating as people have to call again or re-join a meeting and lose time while they catch up again. If firewalls don’t identify Teams calls correctly, they may classify it as suspicious and stop the network stream. On corporate networks, this can also be caused by incorrect firewall configuration. When your Microsoft Teams calls drop, this could be down to severe packet loss, causing the stream to stop completely. It tends to come in short bursts that can have 40% or more of packets lost for seconds at a time. Of course, in the real world we don't get consistent packet loss. This is when you start to hear audio artifacts like robot voices and start to miss words and meaning. Once that capability is used up, Teams can't fully hide the problem. When you start to hear or see issues, this is when there isn't enough information arriving to reconstruct the stream. The Team SILK codec uses techniques such as forward error correction (sending extra packets in case some get lost) and concealing lost packets by smoothing over any gaps. This can be accessed by administrators via the Teams Admin Center or in reporting software like Nasstar’s Teamwork Analytics.Īt low levels of packet loss, Teams is good at dealing with the issue. Teams and Skype for Business record the average and maximum packet loss on a call, along with lots of other data. You may experience packet loss if a network is too busy (too many people trying to use a limited amount of bandwidth), network equipment is malfunctioning, or the signals used for Wi-Fi or 4G are poor. Packet loss is usually expressed as a percentage of packets that don't reach their destination in time, or at all. If something on the network is bad, some of these packets may get lost along the way, or get delayed so much that they can't be used.įor example, a network switch or router may be failing, or a home worker sharing the Wi-Fi with family who are streaming video or playing online games. When you make a Teams call, your audio, video, and screen sharing are sent over the network as streams of network "packets" - hundreds every minute. The most common cause of poor Microsoft Teams call quality is packet loss. Packet loss & Microsoft Teams call quality ![]() There are a few reasons why these things occur. And none of them are down to Teams itself. ![]() Or do you regularly get the dreaded message: “Your network is causing poor call quality”? Have you ever been on a Teams call and heard the garbled robot voice or experienced choppy video? ![]() Let’s talk about Microsoft Teams call quality issues.
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